Lead Accounts Receivable Specialist

The Lead Accounts Receivable Specialist oversees the daily operations of the accounts receivable department, ensuring accuracy, efficiency and compliance in all collections and cash application activities. This role is responsible for supervising AR staff, resolving payment issues, implementing process improvements and supporting organizational financial goals.

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Key Roles and Responsibilities

  • Supervise and mentor AR specialists, providing training on law firm-specific cash applications, collections procedures and compliance with firm policies.
  • Support billing attorneys by providing proactive collection assistance, resolving client payment issues and ensuring timely follow-up on outstanding balances.
  • Manage the billing inquiry inbox and phone line, ensuring prompt, professional responses to internal and external requests from attorneys, staff and clients.
  • Oversee and reconcile payments received via Lockbox, ACH, Wires, Credit Cards, Remote Deposits and law firm payment systems such as LawPay, Bill.com, Paymode and Ramp.
  • Assist the Accounts Receivable Manager with reporting, month-end close, escalated collection matters and backup coverage as needed.
  • Develop and implement AR policies and procedures tailored to the law firm environment, focusing on compliance, confidentiality and operational efficiency.
  • Ensure compliance with firm policies, internal controls and legal industry regulations.
  • Coordinate special AR projects, such as reconciliations or process improvement initiatives.
  • Provide feedback on the annual performance evaluations of Accounts Receivable Specialists
  • Monitor and evaluate performance of Specialists, including recommendations for performance improvement plans
  • Research and resolve unclaimed refund checks

Requirements, Education and Qualifications

  • Excellent written and oral communication skills.
  • Ability to interact directly and confidently with attorneys, staff and clients.
  • Advanced knowledge of 3E and Chrome River preferred.
  • Basic knowledge of Microsoft Word required.
  • Experienced knowledge of Microsoft Excel
  • Strong attention to detail, organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical, organizational and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced, confidential environment.
  • Prior experience in a law firm or professional services environment strongly preferred.

Job Type: Full-time

Benefits: Hall Render offers a competitive salary and benefits package including medical, dental, vision, 401K, short-term/long-term disability, life insurance, paid time off and paid holidays.

Schedule:

  • 8 hour day shift
  • Monday to Friday

Travel requirement:

  • No travel

Work Location: 

  • Hybrid schedule with office presence at one of Hall Render’s larger office locations (Indianapolis, Milwaukee, Troy), however, location and hybrid schedule is flexible.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the Firm.

Hall Render was founded on a tradition of excellence, has never wavered from this tradition, and continues to search for ways to raise its own standard.